Frequently Asked Questions
Ordering & Shipping Questions
We accept Visa, Mastercard, Discover, American Express and Paypal.
We will ship your product via UPS, FedEx or US Postal Service. For all non-custom orders, the product will normally ship within 48 hours of us receiving the order.
No, we can only ship to U.S. addresses. At this time, we do not ship to APO, FPO, DPO, or other military or diplomatic addresses.
We want you to be happy with your purchase. If you’re not satisfied with your purchase, contact us and we’ll do what we can to make it right. Please contact us prior to shipping any returns.
See our Terms of Service for more details.
No, our retail store closed January 2026.
Yes – your protection is our priority. Please check out our Terms of Service.
Yes – your information will never be given out or sold without your authorization.Please check out our Private Policy.
Product Questions
Yes! We do custom sizing on blankets, vests, and coats.
For us – handcrafted means the product is made from beginning to end at our facility in Thermopolis, WY. We create the pattern, hand select the fur or leather for it’s individual characteristics and manufacture the product personally with our staff.
Our buffalo hides come from animals that are ranch raised for there meat and the hide becomes a by-product.
Buffalo fur is amazing soft. All of our hides are prime winter fur – meaning we only hand select the buffalo hides during December and January when the fur is at it’s densest and the wool undercoat is at it’s best.
Real fur is sustainable, renewable and biodegradable. The warmth of real fur cannot be duplicated by any natural or synthetic fiber. Fur is natures answer to winter.
Light rain or snow will not harm your fur. If your fur gets wet, shake it out and hang it to dry in a well-ventilated room. Avoid direct heat or radiators, which can damage both fur and leather. After your fur is dry, shake it again. Most furs will take some rain and snow.
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Address
Mailing Address
Merlin’s Hide Out
P.O. Box 56
Thermopolis, WY 82443
